The We promote has 1,270 outlets SolveDirect platform. When it comes to guarantee rapid procedures for incident management and thus an optimal customer service, it is essential for us”, explains Roland Hahn. We are particularly pleased to highlight long-standing good cooperation by the sponsorship of the SPAR ICS team at the Vienna City Marathon. The company stands for team spirit, sense of community and recorded a strong binding of the consumer to the brand savings thanks to their high commitment to customer service”, says Martin Bittner, CEO of SolveDirect. With the SolveDirect platform is saving on a solution, which has already accompanied the expansion of business over the past few years and optimally supports, and which will reliably support now also international growth. We are proud of the long-standing trusting cooperation.” About SolveDirect SolveDirect Service Management GmbH, cloud-based solutions developed for smart IT service management integration.
International companies and IT service Providers can so flexibly integrate their service partners, processes and service management systems, automate and orchestrate. This reduces downtime, reduced costs, and increased customer satisfaction. Clear defined workflows, a 360 view on service level agreements and real time monitoring of targets, as well as a more flexible access to the service management platform from anywhere from companies, their customer service help to optimize and to make up to 50 percent more efficient. SolveDirect is a global company with headquarters in Vienna, Austria, and a branch in Sunnyvale, California (United States). More than 220 customers from all industries and every size around the world employ the SolveDirect service management integration solutions that connect 270,000 end-users in 68 countries.